Terms of Service

Last updated: April 2026

Welcome to The Glaistig Group. These Terms of Service ("Terms") govern your access to and use of our website, theglaistiggroup.shop (the "Site"), and the purchase of any products offered through it. By visiting our Site or placing an order with us, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with any part of these Terms, you must not use our Site or purchase our products.

1. About Us

This Site is operated by The Glaistig Group Ltd, a company registered in the United Kingdom.

Registered Office:
International House, 38 Thistle Street
Edinburgh, EH2 1EN
United Kingdom

Contact:
Email: info@theglaistiggroup.shop
Telephone: +44 7346 569891

Throughout these Terms, the expressions "we", "us", and "our" refer to The Glaistig Group Ltd. "You" and "your" refer to the user or customer accessing our Site or placing an order.

2. Eligibility

By using our Site, you represent and warrant that you are at least 18 years of age, or that you have reached the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding contract. If you are using the Site on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Products & Accuracy of Information

We make every effort to display our handbags and other products as accurately as possible, including colour, texture, and dimensions. However, please note that slight variations may occur due to the natural characteristics of leather and other materials, as well as differences in screen displays.

All product descriptions, specifications, pricing, and availability are subject to change without notice. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors on the Site will be corrected.

4. Pricing & Payment

All prices listed on the Site are in Pounds Sterling (£) and include UK Value Added Tax (VAT) where applicable, unless otherwise stated. Shipping costs are calculated at checkout and displayed before you confirm your purchase.

We accept payment through the methods listed at checkout. Payment must be received in full before your order is dispatched. By submitting an order, you confirm that you are authorised to use the payment method provided.

We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If your payment has already been processed and your order is cancelled, you will be refunded in full.

5. Orders & Acceptance

When you place an order through our Site, you are making an offer to purchase the products selected. Your order is not accepted until we send you an order confirmation email. The contract between us is formed only when this confirmation is issued.

We reserve the right to reject any order for any reason, including but not limited to: product unavailability, errors in product or pricing information, suspected fraudulent activity, or issues with payment authorisation.

If there is a significant error with your order — for instance, a pricing or stock error — we will contact you as soon as possible to resolve the matter or to cancel and refund the order.

6. Shipping & Delivery

Shipping terms, rates, and delivery estimates are set out in our Shipping Policy, which forms part of these Terms.

Risk of loss or damage to the products passes to you upon delivery. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our reasonable control.

7. Returns & Refunds

Our returns terms are set out in our Returns Policy, which forms part of these Terms. Please review it carefully before making a purchase.

8. Intellectual Property

All content on our Site — including text, graphics, logos, product images, photography, videos, design elements, and software — is the property of The Glaistig Group Ltd or our licensors and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, display, publish, or create derivative works from any content on our Site without our prior written consent. Unauthorised use may result in legal action.

The Glaistig Group name, logo, and all related names and designs are trademarks of The Glaistig Group Ltd. You may not use these trademarks without our prior written permission.

9. Permitted Use of the Site

You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. You agree not to:

— Use the Site in any way that is unlawful, fraudulent, or harmful
— Attempt to gain unauthorised access to any part of the Site or its systems
— Introduce viruses, malware, or other harmful code to the Site
— Scrape, copy, or reproduce any part of the Site for commercial purposes without permission
— Impersonate any person or misrepresent your affiliation with any person or entity
— Use the Site to send unsolicited advertisements or communications

We reserve the right to restrict or terminate your access to the Site at any time, without notice, if we believe you have breached these Terms.

10. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You agree to notify us immediately if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts at our discretion if we suspect misuse or violation of these Terms.

11. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party sites. You access them at your own risk.

12. Disclaimers

Our Site and all products are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

While we take care to ensure our Site is accurate, secure, and available at all times, we do not guarantee that it will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any part of the Site at any time without notice.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, The Glaistig Group Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, loss of data, or loss of goodwill arising out of or in connection with your use of the Site or purchase of our products.

Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Site shall not exceed the total amount paid by you for the product giving rise to the claim.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

14. Indemnification

You agree to indemnify, defend, and hold harmless The Glaistig Group Ltd, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, pandemics, government actions, or failures of utility, transport, or communication services.

16. Changes to These Terms

We reserve the right to modify or update these Terms at any time, at our sole discretion. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

We encourage you to review these Terms periodically to stay informed of any updates.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland, United Kingdom, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Scotland.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in your country of residence under applicable local law.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and The Glaistig Group Ltd regarding your use of the Site and supersede any prior agreements or communications.